Terms, Conditions & Service Agreement

These Terms & Conditions govern your use of PurpleRock Travel LLC ("PurpleRock Travel," "we," "us," or "our") travel planning services. By requesting travel services, accepting a quote, making a payment, or authorizing PurpleRock Travel to arrange travel on your behalf, you agree to these Terms & Conditions.

 

1. Role of PurpleRock Travel

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PurpleRock Travel is a travel advisor providing travel planning, consultation, and booking assistance services.

PurpleRock Travel acts as an intermediary between clients and independent travel suppliers, including cruise lines, airlines, hotels, resorts, tour operators, transportation providers, travel insurance providers, and other travel-related companies.

PurpleRock Travel does not own, operate, control, or manage the services provided by these suppliers.

All travel services are subject to the terms, conditions, policies, and requirements of the applicable travel supplier’s terms conditions, policies, rules, restrictions, and applicable laws.

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2. Travel Recommendations and Client Decisions

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PurpleRock Travel provides recommendations based on information provided by the client, including preferences, budget, interests, travel goals, and requested experiences.

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Clients are responsible for reviewing and approving:

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• Travel dates

• Traveler names and information

• Destinations

• Accommodation

• Transportation arrangements

• Excursions and activities

• Pricing

• Supplier terms and conditions

 

Clients acknowledge that travel experiences may vary based on supplier policies, weather, operational decisions, and circumstances outside PurpleRock Travel’s control.

 

3. Client Information and Accuracy

 

Clients are responsible for providing accurate and complete information, including:

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• Legal names as they appear on travel documents

• Dates of birth

• Passport information

• Contact information

• Special requests

• Medical or accessibility needs when applicable

 

PurpleRock Travel is not responsible for errors, delays, fees, or denied boarding resulting from inaccurate or incomplete information provided by the client.

 

4. Please check your documents

 

Please check your documents when you receive them. You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID. Call us if you have any questions.

 

5. Proof of Identity

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All passengers must present accepted photo identification such as a passport or other state or government-issued photo. IMPORTANT INFORMATION FOR DOMESTIC AIR TRAVELERS: The Federal Real ID Act mandates stricter security standards for state-issued driver’s licenses and other forms of identification and prohibits Federal agencies from accepting for official purposes identification that does not meet these standards. Beginning on May 7,2025, every air traveler will need to present Real ID-compliant identification to be permitted to board a domestic flight; therefore, those holding a non-compliant driver’s license will need to present an acceptable alternate form of identification, such as a valid U.S. passport. To avoid disruption to their travel plans, air travelers are strongly encouraged to consult with the Department of Homeland Security (www.dhs.gov/real-id) to determine whether their state-issued identification is Real ID-compliant and, if not, what alternate forms of identification will be accepted at the airport.

 

Please click here to find latest information on required documents. 

 

6. Passports, Visas, and Travel Requirements

 

Clients are responsible for obtaining and maintaining valid travel documents, including:

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• Passports

• Visas

• Identification

• Health documentation

• Entry requirements

 

You must have a passport to travel to another country. International destinations may have additional requirements such as a visa that you must obtain prior to departure. If you are a non­-US citizen, different immigration requirements apply. You are responsible for contacting consulate(s) required. Without proper identification, or passport and necessary visas, you will not be permitted to depart. Call us if you need assistance with passports or visas.

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You assume full and complete responsibility for checking and verifying all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit people convicted of a crime. Some countries require both parents’ consent for minors to travel.

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7. Group Travel Terms

 

For group travel experiences, clients acknowledge that:

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• Group pricing and benefits may depend on minimum participation requirements.  if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.

• Deadlines and payment schedules must be followed to maintain group arrangements.

• Group activities and optional events may have separate costs.

• Individual preferences may not always be accommodated within group arrangements.

• Participants are expected to respect fellow travelers, suppliers, and hosts.

 

PurpleRock Travel reserves the right to establish reasonable group guidelines to support a positive travel experience.

 

8. Hosted Group Travel Expectations

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For PurpleRock Travel hosted experiences:

• The host’s role is to coordinate communication, provide travel support, and enhance the group experience.

• The host is not responsible for supplier delays, cancellations, weather events, personal decisions, or circumstances outside PurpleRock Travel’s control.

• Travelers remain responsible for their personal conduct, expenses, documentation, and compliance with supplier policies.

 

9. Price increases

 

Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. 

 

10. Price drops

 

If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.

 

11. Lowest fares

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We have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. However, we cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at departure date. Please contact us before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements.

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12. Alterations to confirmed bookings

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If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. Administrative charges of $25 or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be made in writing to PURPLEROCK TRAVEL LLC.

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13. Limitation of Liability

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PurpleRock Travel provides travel planning and advisory services but does not operate transportation, accommodations, excursions, or other travel services.

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PurpleRock Travel is not responsible for:

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• Supplier failures

• Service interruptions

• Personal injuries

• Lost belongings

• Delays

• Changes made by suppliers

• Additional expenses caused by circumstances beyond our control

 

14. Supplier Terms and Cancellation Policies

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Travel suppliers establish their own:

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• Cancellation policies

• Refund policies

• Change fees

• Deposit requirements

• Travel restrictions

• Payment deadlines

 

Supplier policies apply to all bookings.

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PurpleRock Travel will communicate available information regarding supplier policies; however, clients are responsible for understanding and accepting supplier terms before final payment.

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15. Alterations to Confirmed Bookings

 

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. Administrative charges of $25 or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be made in writing to PURPLEROCK TRAVEL LLC.

 

16. Third-Party Travel Suppliers; Agency Fees; Payment Disputes

 

Third-Party Travel Suppliers and Limitation of Liability

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As previously stated, PurpleRock Travel LLC (“PurpleRock Travel,” “we,” “us,” or “our”) acts as an independent travel advisor and intermediary in arranging travel-related services provided by third-party suppliers, including, but not limited to, airlines, cruise lines, hotels, resorts, tour operators, transportation companies, destination management companies, insurance providers, and other travel vendors (“Travel Suppliers”).

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PurpleRock Travel does not own, operate, manage, control, or supervise the Travel Suppliers or the travel services they provide. All travel services are subject to the applicable Travel Supplier’s terms and conditions, policies, rules, restrictions, and applicable laws.

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To the fullest extent permitted by applicable law, PurpleRock Travel shall not be financially or legally liable for any act, omission, negligence, default, delay, cancellation, interruption, strike, labor dispute, bankruptcy, insolvency, cessation of operations, overbooking, schedule change, equipment failure, loss, injury, damage, failure to perform, or other occurrence attributable to a Travel Supplier or other third party.

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PurpleRock Travel makes no guarantee regarding the financial condition, continued operation, availability, performance, safety, quality, or delivery of services by any Travel Supplier. The inclusion or recommendation of a Travel Supplier does not constitute a warranty or guarantee of that supplier’s performance. Any refund, credit, compensation, reimbursement, or other remedy arising from a Travel Supplier’s cancellation, insolvency, delay, failure to perform, or other supplier-related issue shall be governed by the applicable Travel Supplier’s policies and terms. PurpleRock Travel will make reasonable efforts to assist the Client in communicating with the applicable Travel Supplier; however, PurpleRock Travel cannot guarantee that a refund, credit, reimbursement, or other remedy will be issued.

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17. Force Majeure; Events Beyond PurpleRock Travel's Control

 

PurpleRock Travel LLC (“PurpleRock Travel,” “we,” “us,” or “our”) shall not be responsible or liable for any delay, cancellation, interruption, change, loss, damage, expense, injury, inconvenience, failure to perform, or other consequence arising directly or indirectly from any event or circumstance beyond PurpleRock Travel’s reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to: acts of God; severe weather; hurricanes; tropical storms; floods; earthquakes; wildfires; volcanic activity; natural disasters; epidemics, pandemics, public-health emergencies, or disease outbreaks; war; terrorism; civil unrest; political instability; riots; insurrection; governmental action, restriction, regulation, order, travel advisory, border closure, quarantine, or embargo; labor disputes, strikes, work stoppages, or transportation disruptions; airline, cruise line, hotel, resort, tour operator, or other Travel Supplier cancellations, delays, operational failures, insolvency, bankruptcy, or cessation of operations; transportation interruptions; airport or port closures; mechanical or equipment failures; power, communication, or technology outages; cyber incidents; or any other event or circumstance beyond PurpleRock Travel’s reasonable control.

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In the event of a Force Majeure Event, PurpleRock Travel may, when reasonably necessary or appropriate, modify, postpone, reschedule, substitute, or cancel travel arrangements or related services. PurpleRock Travel will make reasonable efforts to communicate material changes and assist the Client with available alternatives; however, PurpleRock Travel does not guarantee that alternate arrangements, comparable services, refunds, credits, reimbursements, or other remedies will be available.

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The Client understands and agrees that any refund, credit, reimbursement, compensation, waiver, or other remedy related to a Force Majeure Event is subject to the applicable terms, conditions, policies, and decisions of the relevant Travel Supplier, insurer, governmental authority, or other responsible third party. PurpleRock Travel does not guarantee that any Travel Supplier, travel insurer, or other third party will provide a refund, credit, reimbursement, or compensation.

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To the fullest extent permitted by applicable law, PurpleRock Travel shall not be financially or legally liable for losses, expenses, damages, delays, cancellations, interruptions, changes, or other consequences resulting from a Force Majeure Event. The Client remains responsible for any additional costs, expenses, or losses arising from or related to a Force Majeure Event, including, where applicable, additional transportation, lodging, meals, transfers, or other travel-related expenses not covered by a Travel Supplier, travel insurance policy, or other third party.

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PurpleRock Travel’s planning, consultation, research, booking, coordination, management, and administrative fees compensate PurpleRock Travel for professional services performed and are separate from the underlying travel services. Unless otherwise expressly stated in writing, such agency fees remain non-refundable in accordance with PurpleRock Travel’s Non-Refundable Agency Fee Policy, even when a trip is delayed, interrupted, modified, postponed, rescheduled, or canceled due to a Force Majeure Event.

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Nothing in this section is intended to waive, restrict, or eliminate any non-waivable right or protection available to the Client under applicable law. PurpleRock Travel will continue to fulfil any obligations that remain reasonably capable of performance under the circumstances.

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18. Non-Refundable Agency Planning, Booking, and Administrative Fees

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Any planning, consultation, research, itinerary design, booking, management, administrative, service, or other agency fee charged by PurpleRock Travel is compensation for the professional time, expertise, research, planning, coordination, consultation, booking assistance, and administrative services provided by PurpleRock Travel.

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Unless otherwise expressly stated in writing by PurpleRock Travel, all agency fees are non-refundable once paid and are separate from payments made to or on behalf of Travel Suppliers. Agency fees remain non-refundable even if:

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• the Client voluntarily cancels, changes, postpones, or does not complete the trip;

• a Travel Supplier cancels, modifies, delays, interrupts, or fails to provide travel services;

• a Travel Supplier becomes insolvent, bankrupt, ceases operations, or otherwise fails to perform;

• the Client is unable or unwilling to travel;

• the Client elects not to proceed with a proposed itinerary, reservation, or booking; or

• the underlying travel services are canceled, refunded, credited, or otherwise modified by a Travel Supplier.

 

The non-refundable nature of an agency fee does not limit any refund or credit that may be available directly from a Travel Supplier under that supplier’s applicable terms and conditions. Any supplier refund, credit, or reimbursement is separate from PurpleRock Travel’s agency fee and does not create an obligation for PurpleRock Travel to refund compensation earned for services already performed.

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19. Payment Authorization and Processing

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The Client understands that payments will be processed only after PurpleRock Travel receives the required payment authorization or other approved payment instruction. By providing payment authorization, the Client represents and warrants that the Client is authorized to use the payment method provided and authorizes PurpleRock Travel, the applicable Travel Supplier, or an authorized payment processor to charge the approved amount in accordance with the payment authorization and the applicable booking terms.

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PurpleRock Travel may process authorized payments directly with a Travel Supplier, through an approved payment processor, or through another secure payment method, as applicable. The Client is responsible for reviewing the payment amount, payment schedule, supplier terms, cancellation policies, and other applicable booking conditions before providing authorization.

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20. Vendor-Related Payment Disputes and Chargebacks

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The Client acknowledges that PurpleRock Travel is not the provider of the underlying travel services and that Travel Supplier-related cancellations, delays, schedule changes, service failures, insolvencies, bankruptcies, or other failures to perform do not, by themselves, constitute a failure by PurpleRock Travel to provide its professional planning, booking, coordination, or administrative services.

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Before initiating a credit-card chargeback, payment dispute, or similar claim relating to a Travel Supplier’s cancellation, delay, failure to perform, insolvency, bankruptcy, or other supplier-related issue, the Client agrees to promptly notify PurpleRock Travel in writing and provide PurpleRock Travel a reasonable opportunity to assist with communications and available resolution efforts involving the applicable Travel Supplier.

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The Client agrees not to initiate or pursue a chargeback, payment reversal, or similar dispute against PurpleRock Travel solely because a Travel Supplier canceled, delayed, modified, failed to provide, or otherwise failed to perform the underlying travel services, where PurpleRock Travel has performed the agency services for which its planning, booking, consultation, or administrative fee was charged.

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The Client further agrees not to dispute or seek reversal of a valid, authorized, and properly disclosed PurpleRock Travel agency fee solely because the underlying trip was canceled, modified, interrupted, refunded, credited, or not completed due to an act, omission, cancellation, insolvency, bankruptcy, or failure to perform by a Travel Supplier.

Nothing in this section is intended to waive, restrict, or eliminate any non-waivable consumer right or legal protection available to the Client under applicable law, or to prevent the Client from disputing an unauthorized charge, a billing error, fraud, or a charge resulting from PurpleRock Travel’s own failure to provide the agency services expressly agreed upon.

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21. Cancellations and refunds

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We reserve the right to charge processing fees in the event of refunds, cancellations, and other services. To change or cancel your flight itinerary, you must do so prior to originally scheduled departure. No value remains after departure. If you are holding guaranteed hotel or car reservations you wish to cancel, you must contact the vendor directly adhering to their cancellation policy. We are not responsible for any loss you incur due to your failure to travel or your failure to follow the change or cancel policies of any travel vendor.

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22. Claims deadline and exclusive jurisdiction

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You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in Queens County, New York will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.

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23. Jurisdiction

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This agreement is governed by the laws of the State of New York. You hereby consent to the exclusive jurisdiction and venue of courts in Queens County, New York, USA, in all disputes arising out of or relating to travel bookings with PURPLEROCK TRAVEL LLC, including the use of the PURPLEROCK TRAVEL’s website. Use of the PURPLEROCK TRAVEL’s website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

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These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the customer and PURPLEROCK TRAVEL with respect to travel bookings made with PURPLEROCK TRAVEL by any means accessing such information, including its’ Web site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and PURPLEROCK TRAVEL with respect to communications with PURPLEROCK TRAVEL, including the PURPLEROCK TRAVEL Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.

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24. Travel Insurance

 

The purchase of travel insurance is not required to purchase any other product or service offered by PurpleRock Travel.  However, we strongly recommend purchasing appropriate travel insurance for all trips.

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Travel insurance may provide protection for certain situations, including:

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• Trip cancellation

• Trip interruption

• Medical emergencies

• Lost baggage

• Travel delays

 

PurpleRock Travel or its employees are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage.  Clients are responsible for reviewing coverage details directly with the insurance provider.

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Declining travel insurance means the client accepts responsibility for eligible losses or expenses not covered by supplier policies.  A Travel Insurance Waiver is required before any further services are rendered.

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25. Client Privacy

 

Client information is collected and handled according to the PurpleRock Travel LLC Privacy Policy.

Information may be shared with travel suppliers and service providers when necessary to arrange requested travel services.

 

26. Communications

 

Clients authorize PurpleRock Travel to communicate regarding:

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• Travel arrangements

• Payment reminders

• Required documentation

• Updates and changes

• Travel opportunities and promotions (when permitted)

 

27. Photographs/videos

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PURPLEROCK TRAVEL reserves the right to use any photograph/video taken at any event or during any travel activity, without the express written permission of those included within the photograph/video. PURPLEROCK TRAVEL may use photograph/video in publications or other media material produced, used, or contracted by PURPLEROCK TRAVEL, including but not limited to, brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact PURPLEROCK TRAVEL in writing at 165100 Baisley Boulevard #340441, Jamaica, New York 11434 or by electronic communication at info@purplerocktravel.com.

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28. Reservation of rights: changes to these terms

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We reserve the right, in our sole discretion, to change these Terms at any time. Updated versions of the Terms will be posted here on this website and are effective immediately on posting. Please check frequently, especially before you use this website, to see if these Terms changed. Use of the website after any changes to the Terms constitutes your consent to the changes.

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29. Acceptance of Terms

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By submitting payment authorization, paying an agency fee, confirming a booking, or accepting these Terms & Conditions, the Client acknowledges that the Client has read, understands, and agrees to the provisions above, including PurpleRock Travel’s role as an independent travel advisor, the limitations regarding third-party Travel Suppliers, the non-refundable nature of applicable agency fees, and the procedures governing supplier-related payment disputes.

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Contact Information

PurpleRock Travel LLC
Email: info@purplerocktravel.com
Phone: 1-929-632-4255

Website: www.purplerocktravel.com